Outpatient Services in New Mexico

New Mexico Solutions’ specialized staff offers a variety of counseling services for children, adolescents, adults and their family members or life partners. Staff composition is multi-disciplinary, including psychologists, social workers, counselors, and psychiatrists. A Point of Entry Service for new or returning clients is used for assessing an individual’s needs and then scheduling the initial appointment for services with the professional best qualified to meet those needs. Individuals may also be assessed and referred to local hospitals, to school-based services or perhaps, to a home-based service when available.

Case Management services are available to assist child and adult clients with accessing services and community support systems such as supported living, educational services, vocational services, welfare, food stamps and medical services. Case Managers assist clients through advocacy, educational activities, and coordination of services. Case Managers can effectively assist clients in transitioning between services or after hospitalization. Case Management is currently only available for clients enrolled in certain substance abuse programs.


  • Psychosocial evaluation and assessment
  • Psychiatric evaluation and assessment
  • Individual, group and family therapy
  • Psychological evaluations
  • Emergency evaluations
  • Referral and coordination services
  • Couples’ counseling
  • Spanish-speaking therapies
  • Post-hospital follow-up and stabilization
  • Intensive In-home services-children
  • Case management
  • School-based therapies
  • Consultations

Click Here for Eligibility Criteria

Substance Abuse Services in New Mexico

New Mexico Solutions offers clinical services to assist in the treatment and recovery from substance abuse and chemical dependency. Clinicians are licensed to provide drug and alcohol counseling in New Mexico and provide both individual and group therapy. Services are available for both adults and adolescents. Medicaid, self-pay, private insurance and vouchers from the City of Albuquerque are accepted.

OUTPATIENT: Outpatient, individual, family and group sessions for substance abuse are offered for adults and adolescents.

TRANSITIONS GROUP: Transitions is a group for individuals who are still settling the question of whether their alcohol or drug use is serious enough to commit to more extensive treatment and recovery.

INTENSIVE OUTPATIENT: The Intensive Outpatient Program is offered to meet the needs of individuals with more severe substance abuse or chemical dependency needs. The IOP group meets a minimum of three hours a day, three days a week for up to six weeks. Core concepts of the disease of alcoholism, addiction and recovery are presented in a multimedia format. Counseling for the family of the client is a critical part of the program; aftercare services to assist in the client’s transition are also offered. IOP services are available for adults dealing with significant substance use problems. Regular drug and alcohol testing are conducted.

AFTERCARE: Maintaining sobriety and avoiding future abuse of drugs and alcohol is critical. New Mexico Solutions offers and supports a number of aftercare options for clients, including group and individual therapies, as well as participation in community programs.

CASE MANAGEMENT: Case Management services are available to assist adolescent and adult clients with accessing services and community support systems such as supported living, educational services, vocational services, welfare, food stamps and medical services. Case Managers assist clients through advocacy, educational activities, and coordination of services. Case Managers can effectively assist clients in transitioning between services or after hospitalization. Case Management is currently only available for clients enrolled in certain substance abuse programs.

Click Here for Eligibility Criteria

Treatment Foster Care Program in New Mexico

Treatment Foster Care (TFC) caters to the physical, emotional and social needs of children and youth in a supportive family setting until the natural family can be reunited or a permanent placement through adoption can be arranged. Children and youth come into foster care for numerous reasons. Foster care provides children a safe place to live when it is not possible for them to be with their own families. These youth have special emotional or behavioral needs that demand extra time and skill from foster parents and a coordinated treatment team. TFC receives referrals from private clinicians, CYFD, JPO, psychiatric hospitals, and Residential Treatment Centers. Children’s length of time in treatment foster care is dependent on their needs. Once they graduate from treatment foster care, they may return home, move into regular foster care or live independently.

The treatment foster home is viewed as the primary treatment setting, and the foster parent(s) are trained and supported to implement the goals outlined in the child’s treatment plan. While the role of foster parents is central to the service delivery approach, treatment planning is a team function carried out under the clinical direction of qualified program staff.

Treatment typically focuses on teaching the adaptive, prosocial skills and responses which equip young persons and their families with the means to deal effectively with the unique conditions or individual circumstances which have created the need for treatment. Each child has the support of a treatment team which provides direction and assistance in meeting each individual child’s treatment goals. The team is made up of the foster parent(s), a treatment coordinator, a therapist, the child and his/her family, the state social worker and other community resource professionals for the child. Support from all of the team members allows the child to benefit from a home environment and community-based setting while receiving intensive treatment and clinical services.

Who Can Become a TFC Parent?

  • A TFC parent must be an adult over the age of 21 years old; and without a history of criminal offenses against children.
  • TFC parents can be single, married, divorced, or living with a partner or other family member.
  • A TFC parent can live in an apartment or house, and either rent or own.
  • There is not a minimum income, as long as a TFC parent can support themselves and provide stability for the child being cared for.
  • TFC parents can be of any race, ethnicity, religion, sexual orientation or culture.

Individuals interested in becoming Therapeutic Foster Parents should contact New Mexico Solutions at (505)268-0701, ext. 223 or 234.

Program Goals

  • To end the multiple and “revolving door” placements which are inevitable when appropriate levels of care are not available.
  • To prepare children for permanent placement with their own families, adoptive families, or independent living, as appropriate.
  • To show better short and long term outcomes for children while reducing the overall expenses of treatment by providing the optimal care at the right time.

Services Offered

  • 24-hour on-call support and assistance from the TFC team
  • Easy access to proven successful mental health services
  • A matching process that matches the child’s needs with your strengths as a caregiver
  • Higher foster parent financial reimbursement than other foster care rates that is tax free
  • Respite care services
  • Support and training to meet the individual needs of each child

Click Here for Eligibility Criteria

Psychosocial Rehabilitation Program

New Mexico Solution Psychosocial Rehabilitation Program is an adult consumer-centered and recovery-oriented and is a skill building program for community re-integration. The program emphasizes daily living and vocation skills training in a social setting environment that develops trust, fosters self-insight, and encourages the use of person-centered planning to facilitate recovery.

The purpose of our Psychosocial Rehabilitation Program is to ensure that an individual through the person-centered planning process gains skills needed to live, learn, work, and fully participate in his or her own community.

New Mexico Solutions offers a location at: 2551 Coors Blvd. NW, Albuquerque, NM 87102

Criteria for program participation:

    Must be age 18 or older

    Have a primary diagnosis of a severe and persistent mental illness

    Have a significant impairment in one of the following areas:


    Independent living

    Community negation

    Social relationships

Comprehensive Community Support Services (CCSS)

New Mexico Solutions wants to provide services of such high quality that we would entrust our staff to provide treatment for our own family members and loved ones. Core Service Agencies such as New Mexico Solutions coordinate care and provide essential services to children, youth, and adults who have a serious mental illness, severe emotional disturbance, or dependence on alcohol or drugs. For those eligible to receive services, the CSAs provide or coordinate psychiatric services, medication management, everyday crisis services, and comprehensive community support services (CCSS) that support an individual’s self-identified recovery goals, and other clinical services.

Comprehensive Community Support Services (CCSS) is a service that helps you achieve your recovery and resiliency goals. CCSS will involve your community resources. Your CSA will work with you to overcome the obstacles your life may present (e.g., housing, employment, supports). A Community Support Worker (CSW) will assist you in achieving your recovery or treatment goals.

New Mexico Solutions offers locations at:
707 Broadway NE, #500, Albuquerque, NM 87102
2551 Coors Blvd NW, Albuquerque, NM 87120

Assertive Community Treatment Program in New Mexico

The NMS Assertive Community Treatment (ACT) program is an intensive, community-based program that provides a high-level of support, monitoring and therapies to adults with chronic mental illness. Services are provided on a long-term care basis with continuity of caregivers over time.

The majority of services are provided directly by ACT team members, in the natural environment of the person served, with minimal referral to outside providers.  Team members are on-call after business hours so persons can receive services (i.e. crisis services) 24 hours a day, 7 days a week. The program provides psychosocial services for adults with severe and persistent mental illness who often have co-occurring problems, such as substance abuse, homelessness or involvement with the judicial system.

The ACT team provides assertive outreach and engagement to assist the persons served in their own environment; at least 75 percent of service contacts are in the community, outside of the clinical office setting; provides multiple contacts per week based on the clinical needs of the persons served; and increases service intensity to the persons served when their needs require additional contacts.

Click Here for Eligibility Criteria

Health Home Program

New Mexico Solutions is designated as a Health Home for Bernalillo County. New Mexico Solution’s Health Home services focus on behavioral health and physical health integration.
In New Mexico, many people get their health benefits through the Medicaid Program. Most people are generally healthy. However, others may have chronic health conditions or behavior-al health needs and have been unable to find providers or access appropriate services. With-out the right providers and services, it is hard for people to get well and stay healthy. The goal of the Health Home program is to make sure its members get the care and services needed. This will mean fewer trips to the emergency room, less out of home placements, improved health and access to primary care services.
A Health Home is not a place; it is a group of health care professionals and service providers working together to ensure you get the appropriate care and services needed to stay healthy.
Once you are enrolled in a Health Home, a care coordinator will begin working with you. The care coordinator will help you develop a care plan. Your care plan will be a “road map” to help you with setting health goals. Some benefits of a health home may be:

  • Manage your physical and behavior health services
  • Social services (such as food, benefits, and locating transportation)
  • Other community programs that will support and assist you and your family
  • Focus on your choices, your strengths, good health, and total wellness

What services are available under Health Home?

  • Assessing your needs: Asking questions about your needs, goals, and information to determine what Health areas you might want to work on.
  • Planning: Working with you and other members on your team to help you plan what health areas you want to address.
  • Coordination of Care: Helping coordinate various aspects and team members involved in both your medical and behavioral health care.
  • Access: Providing you with access to education and activities to help you manage conditions and improve your health.
  • Linkage and referrals: Providing you referrals and linkage to services both within New Mexico Solutions and in the community to meet your needs and goals.

Who is Eligible for Health Home Services?

Someone who is receiving an active type of New Mexico Medicaid that has full coverage and who is either

  • An adult over age 18, diagnosed with a serious mental illness; or
  • Children and adolescents age 18 or younger, diagnosed with a severe emotional disturbance.

Services Offered

Comprehensive Care Management

  • Assessment of risk conditions/health needs
  • Development of care plans identifying member goals and preferences
  • Assignment of health team roles
  • Monitoring of health status and services

Care Coordination and Health Promotion

  • Support with scheduling appointments
  • Face to face visits
  • Participating in hospital discharge process
  • Health education
  • Development of self management plans

Comprehensive Transitional Care

  • Implementing appropriate services and supports to reduce hospital admission and readmissions
  • Facilitate transition to long term services
  • Increase the use of proactive health promotion

Individual and Family Support Services

  • Navigate health care system to access needed services
  • Assist with obtaining and adhering to medications and other prescribed treatments
  • Identify resources
  • Support in arranging transportation

Referral to Community and Social Support Services

  • Identify available community-based resources
  • Manage appropriate referrals and access to care
  • Follow up with facilities post-engagement

Health Information Technology (HIT)

  • Will be used to link member services, assessments and health information between providers

Telehealth allows providers to see, hear, and/or interact with persons served in remote settings.
ACT and Outpatient Psychiatry utilize telehealth.

  • Case management
  • Assessment Services
  • Crisis Planning and Prevention
  • Parent Education and Training Workshops
  • Support Groups

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